Frequently Asked Questions

It's a cozy holiday light that projects festive scenes onto your ceiling and walls. It has a realistic tree-style body with warm LED lights and a flexible neck so you can aim the glow wherever you like.

6+ festive designs, including classic Christmas scenes, holiday greetings, snowflakes and reindeer.

It's USB-powered. Plug it into a USB power adapter, power bank or computer USB port.

No. It's designed for indoor use only. Keep it away from water and moisture.

The farther the light is from the ceiling or wall, the larger (and softer) the projection becomes. Move it closer for a sharper, brighter image. Try a few positions to find your favorite.

It makes a lovely night-time glow, but as with any electrical product it isn't a toy. Please place it out of reach of small children, keep it dry and follow the included instructions.

We do our best to show true colors, but screens vary and projections look different depending on room brightness, distance and surface. Colors and sizes may vary slightly.

Yes. Standard shipping is free on every order, with no minimum.

Most orders arrive within 7-14 business days of purchase. During the holidays, carriers can be busier than usual, so please allow a few extra days.

Order by Dec 1 for Christmas delivery. Orders placed after that date may arrive after Dec 25.

When your order ships you'll receive an email with a tracking number. It can take 24-72 hours for tracking to show updates. You can also visit our Track Your Order page.

Orders are fulfilled by our trusted fulfillment partners and may ship from warehouses in different locations. If you order more than one item, they may arrive in separate packages.

Yes, we ship to many countries around the world. Enter your address at checkout to confirm that we deliver to you. If your country is not available yet, email us and we will let you know when it is.

You have 30 days from delivery to request a return. The item should be in its original condition. See our return & refund policy for all the details.

Email us at [support_email] with your order number and the reason for your return. We'll reply within 24 business hours with the next steps.

We're sorry! Contact us with your order number and a photo or short video of the issue, and we'll send a replacement or refund you.

Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days. Your bank may take a few extra days to show it.

Contact us as soon as possible at [support_email]. If the order hasn't shipped yet, we'll do our best to change or cancel it. Once it has shipped, we can't change it, but you can return it within 30 days of delivery.

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal, depending on what's available at checkout for your device.

Yes. Checkout is processed by Shopify with industry-standard encryption. We never see or store your full card details.

Of course! Light up every room or give one as a gift. Check the product page for bundle savings.

We're happy to help. Use our contact page and a real person will reply within 24 business hours.