We want you to love your Merry Glow order. If something isn't right, here's how returns and refunds work.
30-day returns
You have 30 days from the delivery date to request a return. To be eligible, your item should be in its original condition, unused apart from reasonable testing, and in its original packaging if possible.
How to start a return
- Message us through our contact page, or email merryglowcosupport@gmail.com, with your order number and the reason for your return.
- We'll reply within 24 business hours with return instructions and the return address.
- Ship the item back with tracking and keep your tracking number until your refund is confirmed.
Please do not send items back without contacting us first, as returns sent without authorization may not be processed.
Return shipping
If you are returning an item because you changed your mind, you are responsible for the return shipping cost. If your item arrived damaged, defective or incorrect, we cover the cost: just contact us first.
Damaged, defective or incorrect items
If your order arrives damaged, doesn't work or isn't what you ordered, email us at merryglowcosupport@gmail.com within 30 days of delivery with your order number and a clear photo or short video of the issue. We will send a replacement or issue a refund, whichever you prefer.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card company may need a few additional days to show the credit.
Late or missing orders
If your order has not arrived 20 business days after you placed it, contact us at merryglowcosupport@gmail.com. We will look into it with the carrier and send a replacement or refund your order.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order.
Order cancellations
Need to cancel? Contact us as soon as possible. If your order hasn't shipped, we will cancel it and refund you in full. If it has already shipped, you can return it once it arrives under the 30-day policy above.
Non-returnable items
Gift cards and items damaged through misuse or normal wear cannot be returned.
Questions?
Email us at merryglowcosupport@gmail.com and a real person will help you.