Thank you for shopping with Merry Glow. We want your cozy Christmas lights to arrive safely and on time. Here is everything you need to know about how we ship.
Free shipping
We offer free standard shipping on every order, to every country we deliver to. There is no minimum order value.
Processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You will receive an order confirmation email right after you order, and a shipping email with tracking information as soon as your package is on its way.
Delivery time
Most orders arrive within 7-14 business days of purchase, processing time included.
- Standard shipping (free): 7-14 business days
During the holiday season carriers are busier than usual, so please allow a few extra days in case of weather or carrier delays.
Christmas delivery
To get your order before Christmas, we recommend ordering by December 1. Orders placed after that date may arrive after December 25.
Order tracking
Once your order ships, we will email you a tracking number. Tracking can take 24-72 hours to show updates after the shipping label is created. You can also visit our Track Your Order page for help.
Where your order ships from
To bring you great prices, orders are fulfilled by our trusted fulfillment partners and may ship from warehouses in different locations. If your order contains more than one item, the items may arrive in separate packages.
Shipping address
Please double-check your shipping address at checkout. If you need to correct it, contact us right away at merryglowcosupport@gmail.com. We cannot change the address once an order has shipped.
Where we ship
We ship to many countries around the world. Enter your address at checkout to confirm that we deliver to you. If your country is not available yet, email us at merryglowcosupport@gmail.com and we will let you know when it is.
Delayed, lost or damaged packages
If your package has not arrived after 20 business days, arrives damaged, or shows as delivered but you cannot find it, please contact us at merryglowcosupport@gmail.com within 30 days of your order date. We will investigate with the carrier and send a replacement or issue a refund where appropriate.
Questions?
We're here to help. Message us anytime through our contact page, or email merryglowcosupport@gmail.com.